We take every precaution to ensure that our products are of the highest quality, but in the unlikely event that the product delivered is defective or different from what you ordered, we will accept returns or exchanges. We will inform you of the procedure, including the return address, so please contact us within 7 days of receiving the product with the required information.
We cannot accept returns or cancellations due to customer convenience (size does not fit, different from what you expected, wrong order, etc.). In addition, we cannot accept returns, changes to order contents, additions, changes to payment methods, or combined shipping after an order has been confirmed. Thank you for your understanding.
When placing an order, please be sure to check the product details carefully on the product page.
Additionally, products purchased at the GASA*ONLINE STORE cannot be returned or exchanged at the store.
Please note that we cannot accept returns or exchanges in the following cases: ・Returns due to customer reasons (size doesn't fit, item is different from what was expected, wrong order, etc.) ・Items that have been received more than 8 days ago ・Items that have been used, altered, or washed ・Items where the delivery note has been lost or the tag has been removed ・Items that have become dirty or damaged while in the customer's possession ・Items in a condition that is significantly different from when they were delivered (including the box and accessories) ・If the product has an odor ・If the packaging that is part of the product has been opened ・If the product was purchased outside of GASA*ONLINE STORE ・If it is a pre-order product ・Returns, exchanges, and cancellations due to dirt or damage to the storage box or other packaging materials that occurred during storage or delivery
<Products purchased in store> All matters related to repairs, processing, returns, refunds, exchanges, etc. of products purchased at a store will be handled by the store where the purchase was made. GASA*ONLINE STORE cannot handle such matters. We ask for your understanding.
Return and exchange procedures
In the case of a defective product or incorrect delivery, please contact us within 7 days of receiving the product, provide the required details, and return the product to the "return address" we will provide you with. Please also be sure to return any documents (delivery note, etc.) that were included with the product when it arrived. The replacement product will be shipped as soon as the returned product arrives at our company, we confirm that it is unused, and we are able to prepare the appropriate product. Please note that we will only ship the replacement product if we have the appropriate product in stock. Please note that if we are unable to exchange the product due to stock shortages, etc., we will provide a refund. In the case of returns or exchanges due to defective products or incorrect delivery, shipping costs will be borne by our company. *Please note that we may take longer to respond if your inquiry falls on a Saturday, Sunday, public holiday, store holiday, or during the New Year holidays.
To apply for a return, click here inquiry Please contact us with the product name and reason.
Refund Policy
For returns due to reasons on our part or the delivery company's part, such as the product being damaged upon arrival, for customers paying by credit card, the charge will generally be offset by your credit card company, but if offsetting by credit card is not possible, the product price and shipping charges will be refunded to your designated account.
For products purchased at a physical store rather than the GASA*ONLINE STORE, please contact the store where you made the purchase.
If you have any questions or concerns about returns, exchanges, refunds, etc., Please contact us with your inquiry, stating the product name and details.