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- Size Guide
- About delivery and shipping fees
- Cancellations, returns and exchanges
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About delivery and shipping fee - delivary
About Shipping Shipping companies: Yamato Transport, Japan Post, etc.
Please note that you cannot specify a delivery company.
*Some items may not be included in the case of pop-up events, etc.
Shipping fee: If the total amount is over 15,000 yen, we will cover the shipping fee . If the product price is less than 15,000 yen, we will deliver it to anywhere in Japan for a flat rate of 770 yen.
- About delivery area - delivary aria
Shipping is limited to Japan.
- Please note that the following delivery methods are not available:
・Delivery to a post office or a shipping company office (collection at the office)
・Forwarding of products to a delivery address other than that specified by the customer in advance ・Shipping overseas
- Delivery time
- Although it depends on the delivery area, it will be shipped within about 3 business days after ordering. (Delivery time depends on the delivery address.)
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Shipping operations are linked to store business days, so please be aware that if you are in a hurry, for example, if you order on a Sunday, the earliest shipping date will be Wednesday.
*We are closed on Saturdays, Sundays, public holidays, store closing days, and during the New Year holidays.
Please note that delays may occur for the following:
・Traffic regulations ・Traffic conditions and bad weather - ・During natural disasters ・During Golden Week and the New Year holidays ・Delivery to some areas, such as Hokkaido, Kyushu, Okinawa and remote islands *In some routes that use aircraft for deliveries, such as parcel deliveries to Okinawa, due to strengthened security management by delivery companies based on guidelines from the Ministry of Land, Infrastructure, Transport and Tourism, products that contain liquids such as cosmetics and aroma oils can only be delivered by land transport.
- Regarding long-term absence and refusal to receive parcels
- In principle, the period during which the product can be received is within 7 days from the date of delivery. In addition, we do not accept returns due to long-term absence or refusal to receive the product. We cannot accept re-shipment due to reasons such as an unknown delivery address or long-term absence.
If something happens to you after you have completed your order and you are unable to receive the product, please contact us with the details of your inquiry .
Please note that if you are absent for an extended period of time or refuse to receive the product due to your own reasons, we will cancel the order. In addition, if you return or cancel your order in violation of the regulations, are absent for an extended period of time, or refuse to receive the product, we may, at our discretion, restrict you from using the site in the future, so please be sure to receive the product.